To initiate a return, please contact us at orders@lamajouni.com

International clients will bare all return costs (unless item is faulty) and can use a courier of their choice.

You have 10 days to request for a return after item was delivered.

Items sent back without a return request will not be accepted.

Items bought on sale cannot be returned, can only be exchanged.

Once item is well received, a refund will be initiated and should be reflected within a week from return date.

We do free returns for our Dubai clients.

To initiate a return, please contact us at orders@lamajouni.com

You have 7 days to request for a return after item was delivered.

Items sent back without a return request will not be accepted.

Items bought on sale cannot be returned, can only be exchanged.

Once item is well received, a refund will be initiated and should be reflected within a week from return date.

To initiate a return, please email us at orders@lamajouni.com with your order number and reason for return, and we will provide the return details.

Once return is approved, please use the blue card that is included in the package and write down your name, order number and return code.

Returns will only be accepted if the item is in its original form, unworn and unwashed. 

To initiate an exchange, please contact us at orders@lamajouni.com

If you’d like to exchange your item to a different size, this can be done after you have sent us the old item in its original form, then we’ll send you your new desired size free of charge.

If you’d like to exchange your item to a different style that has a different price, then you’ll have to send us back the old item in exchange for a refund, and make a new purchase with the desired item.

Return item must be in its original form unworn and unwashed in order to accept it as a return and initiate a refund. 

To initiate an exchange, please contact us at orders@lamajouni.com

If you’d like to exchange your item to a different size, this can be done after you have sent us the old item in its original form, then we’ll send you your new desired size free of charge.

If you’d like to exchange your item to a different style that has a different price, then we will schedule a pick up for the old item in exchange for a refund, and make a new purchase with the desired item.

Return item must be in its original form unworn and unwashed in order to accept it as a return and initiate a refund. 

International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Lama Jouni is not responsible for these fees. For more information please feel free to contact us or for information concerning returns please see our return policy.

The Privacy Policy will apply upon visiting, browsing or using The Website, including purchasing or not purchasing a product or good, as a Guest of The Website, or after becoming a Registered User of The Website.
All information that is shared by visitors and users with The Website will remain private and confidential.
The Website occasionally will collect information from its’ visitors and users, to be used to enhance the online shopping experience on The Website, and to effectively communicate to visitors and users better.
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Upon visiting, browsing or using The Website, you may be asked at any point to provide certain details/personal information such as your Name, Contact Number, Email Address.
LAMA JOUNI FZLLC reserves the right, as required by the law in the UAE, and in response to any legal process or request from law enforcement, to disclose any and all information about you, as necessary in order to protect the property, right and interests of LAMA JOUNI FZLLC and others.
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Upon using The Website for browsing or any purchase of goods or products, is governed by the Terms and Conditions set forth.
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